Sales and Refund Policy

Whether you purchased from the DEC Secure Online Store or on the phone from a DEC Secure Sales Agent, we will refer to these entities as the “DEC Store” in this policy.

There are terms and conditions that apply to transactions from the DEC Store. By placing an order or making a purchase from the DEC Store, you agree to the terms set forth below along with DEC’s Privacy Policy and Terms of Service.



Hardware Return Policy


In the unlikely event your purchase is not as expected we invite you to review the following terms related to returning a product.

For any unopened and unprovisioned product, simply return it with its included accessories and packaging in their original condition along with the original receipt within 7 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. There are no returns on opened or provisioned devices.



Software Purchase Policy


Term and Renewal


Your initial subscription term will be specified in your Order, and, unless otherwise specified in your Order, your subscription will automatically renew for the shorter of the subscription term, or one year.


Notice of Non-Renewal


Unless otherwise specified in your Order, to prevent renewal of your subscription, you or we must give written notice of non-renewal. The deadline for sending this notice varies depending on the DEC product and edition you have subscribed to.


If you decide not to renew, you may send this non-renewal notice to us by indicating that you do not want to renew by turning auto-renew off by accessing the billing details information in your DEC Secure account, or by following the steps here, as applicable.


Early Cancellation


You may choose to cancel your subscription early at your convenience provided that, we will not provide any refunds of prepaid fees or unused Subscription Fees, and you will promptly pay all unpaid fees due through the end of the Subscription Term. See the ‘Notice of Non-Renewal’ section for information on how to cancel your subscription.


Suspension for Non-Payment


We will provide you with notice of non-payment of any amount due. Unless the full amount has been paid, we may suspend your access to any or all of the Subscription Services seven (7) days after such notice. We will not suspend the Subscription Service while you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute. If a Subscription Service is suspended for non-payment, we may charge a re-activation fee to reinstate the Subscription Service.



Pricing and Price Reductions/Corrections


DEC reserves the right to change prices for products displayed at/on the DEC Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page. In the event you have been charged more than the posted price for a product on the DEC Store, please contact for a refund of the overcharge.

Should DEC reduce its price on any DEC Secure product within 7 calendar days from the date you receive your product, feel free to DEC at to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact DEC within 7 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.



Order Acceptance/Confirmation


DEC may, in its sole discretion, refuse or cancel any order and limit order quantity. DEC may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify DEC’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The DEC Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If DEC cancels an order after you have already been billed, DEC will refund the billed amount.



Shipping & Delivery


Since the actual delivery of your order can be impacted by many events beyond DEC’s control once it leaves our facilities, DEC cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As DEC takes care of the dispatch of the products you purchase on the DEC Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact DEC to resolve.


Ships Time


The Ships time is an estimate of when the item will leave our facility. For example, if an item displays “Ships: 1 business day,” the item will leave our facility one business day after you place your order. While DEC works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.


Shipping Cost


The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

You can find delivery costs at checkout, in the Order Confirmation email, and online when you view your order on the Order Status page.

Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item.


Order Acknowledgement


The order acknowledgement email provides a summary of the items in your order and will display the delivery address and a delivery date. You can click the date to view your order details.


Shipping Notification


We’ll send a shipment notification email when the item leaves our facility. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using DEC’s online Order Status or enter the tracking number on the carrier’s website.



Consumers Only


The DEC Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.



Product Availability and Limitations


Given the popularity and/or supply constraints of some of our products, DEC may have to limit the number of products available for purchase. DEC reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when DEC confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, DEC will cancel the order and refund your purchase price in full.